Return & Refund Policy

Last Updated: October 8, 2026

Thank you for shopping at Beliadanac (https://beliadanac.com).

We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

This Return & Refund Policy explains the conditions, procedures, and timelines for returns, refunds, exchanges, and order cancellations.

Beliadanac is operated by Ganzhou Tengkun Trading Co., Ltd.

1. Return Period

We accept eligible return requests within 14 calendar days of the date you receive your order.

To qualify for a return, you must contact our customer support team within 14 days of delivery.

Return requests submitted after the 14-day period may not be accepted, except where required by applicable consumer protection laws.

Please contact us before returning any products. Unauthorized returns may experience processing delays.

2. Return Eligibility and Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and accessories must remain attached and intact.
The item must be returned in its original packaging whenever reasonably possible.
You must provide a valid order number, receipt, or other proof of purchase.
The return request must be submitted within 14 calendar days of receiving the item.

Items that show signs of use, washing, alterations, or damage caused by the customer may not qualify for a refund.

We reserve the right to inspect returned merchandise before approving a refund, subject to applicable law.

3. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items are not eligible for returns unless they arrive defective, damaged, incorrect, or applicable law provides otherwise.

These may include:

Underwear, lingerie, and intimate apparel that has been worn or used.
Swimwear with removed hygiene seals or protective liners.
Earrings or personal accessories that cannot be safely resold for hygiene reasons.
Personalized, customized, or made-to-order products.
Gift cards and other non-refundable digital products.
Items clearly marked as "Final Sale" or "Non-Returnable" at the time of purchase, where permitted by law.
Products damaged through misuse, improper handling, or normal wear and tear.

These exclusions do not limit any statutory rights you may have regarding defective, damaged, or incorrectly supplied products.

If you are unsure whether your item qualifies for a return, please contact support@beliadanac.com before submitting a request.

4. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at support@beliadanac.com within 14 calendar days of receiving your order.

Please include:

Your full name.
Your order number.
The email address used when placing your order.
The name of the product you wish to return.
The reason for your return.
Clear photographs if the item is damaged, defective, or incorrect.

Step 2: Receive Return Instructions

Our customer support team will review your request and determine whether the item qualifies for a return.

If your request is approved, we will provide the appropriate return address and instructions by email.

Step 3: Ship Your Return

Carefully package the item and send it to the designated return address provided by our customer support team.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

Important: Please do not send returned items to our registered business address without prior authorization. Our registered business address is not necessarily our designated return processing facility.

Return addresses may vary depending on the product and fulfillment location. The correct return address will be provided after your return request is approved.

5. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns Due to Customer Preference

If you wish to return an item because of a change of mind, incorrect size selection, or personal preference, you are generally responsible for the applicable return shipping cost.

Consistent with our shipping policy, customers will not be charged more than once for shipping costs associated with an order and its return. Please contact us for instructions before arranging return shipment.

Returns Due to Our Error

If you receive a defective, damaged, or incorrect product, we will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Please contact customer support before shipping the item so that we can arrange an appropriate solution.

Restocking Fees

We do not charge restocking fees for eligible returned products.

If you independently arrange return shipping without contacting us first, shipping charges may not be reimbursed unless required by law or previously approved by our customer support team.

6. Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Send an email to support@beliadanac.com with the following information:

Your order number.
A description of the problem.
Clear photographs of the affected product.
Photographs of the packaging and shipping label, when relevant.

Our customer support team will review the issue and offer an appropriate solution, which may include:

A replacement item at no additional cost.
A full or partial refund, where appropriate.
A prepaid or reimbursed return shipping arrangement if the item must be returned.

You will not be responsible for reasonable return shipping costs resulting from our error.

Your statutory rights regarding defective or incorrectly supplied merchandise remain unaffected.

7. Refund Processing Time

Once your returned item arrives at the designated return facility, our team will inspect it to confirm that it meets the return eligibility requirements.

We will notify you by email when your return has been received and whether your refund has been approved.

Approved refunds will be processed within 5 business days after the return has been received and inspected.

After the refund is issued, it generally takes an additional 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Actual posting times may vary depending on the payment institution.

If the return does not meet our eligibility requirements, we will contact you and explain the reason for the decision.

8. Refund Method

All approved refunds will be issued to the original payment method used when placing the order.

For example:

Credit card payments will be refunded to the original credit card.
Debit card payments will be refunded to the original debit card.
PayPal or other supported digital payment methods will be refunded through the original payment provider.

We generally cannot issue refunds to a different card, bank account, or payment method.

If the original payment method is no longer available, please contact us so we can review the options supported by your payment provider.

For customer-preference returns, any originally paid shipping fees will be handled according to the applicable shipping terms and consumer protection laws.

If your order arrives defective, damaged, or incorrect due to our error, you may qualify for a full refund, including applicable original shipping charges.

9. Late or Missing Refunds

If you have not received your approved refund within the expected processing period, please:

Check your bank account or original payment account again.
Contact your credit card company or payment provider, as refund posting times may vary.
Contact your bank to confirm whether the refund is pending.
If you still cannot locate the refund, email us at support@beliadanac.com with your order number.

Our support team will assist you in reviewing the refund status.

10. Order Cancellations

We accept cancellation requests before an order has been shipped or entered a stage where cancellation is no longer possible.

If your cancellation is approved before shipment, you will receive a full refund to your original payment method.

If your order has already shipped, we may be unable to cancel it. In that case, you may request a return after delivery under the terms of this policy.

To request a cancellation, please email support@beliadanac.com as soon as possible and include your order number.

Cancellation requests are not guaranteed until confirmed by our customer support team.

11. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact support@beliadanac.com.

Exchanges are subject to product availability and return eligibility.

In some cases, we may recommend returning the original item for a refund and placing a new order for the desired product.

If an exchange is necessary because we sent the wrong item or because the product arrived defective, we will work with you to resolve the issue without additional reasonable shipping charges.

12. Additional Information

Please be aware of the following:

Products must be returned only to the authorized return address provided by our customer support team.
Do not return merchandise directly to the manufacturer unless specifically instructed.
We recommend keeping your order confirmation, shipping receipt, and return tracking information.
Refund requests are reviewed according to this policy and applicable consumer protection laws.
Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.

We reserve the right to update this Return & Refund Policy when necessary. Updates will be published on this page with a revised "Last Updated" date.

Changes will not reduce rights that already apply to purchases made before the updated policy takes effect.

13. Contact Information

If you have any questions about returns, refunds, cancellations, or exchanges, please contact us using the information below.

Store Name: Beliadanac

Operating Company: Ganzhou Tengkun Trading Co., Ltd.

Customer Service Email: support@beliadanac.com

Registered Business Address:

No. 18, Wuyue Self-built House (Residential-to-Commercial Conversion), Diagonally Opposite Wanxin Huafu, Chengbei Road, Xincheng Town, Dayu County, Ganzhou City, Jiangxi Province

Website: https://beliadanac.com

Please Note: The address listed above is our registered business address and is not necessarily a return address. To obtain the correct return shipping address, please contact support@beliadanac.com and wait for return authorization and shipping instructions.

We appreciate your business and thank you for shopping with Beliadanac.