Shipping policy

Last Updated: October 8, 2026

Welcome to Beliadanac!

Thank you for shopping with us. At Beliadanac, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains our order processing times, estimated delivery schedules, shipping fees, tracking procedures, customs responsibilities, and how we handle delivery-related issues.

This website is operated by Ganzhou Tengkun Trading Co., Ltd., a company registered in the People's Republic of China.

Website: https://beliadanac.com

Customer Service Email: support@beliadanac.com

Please read the following information carefully before placing your order.

1. Order Processing Time

All orders are subject to verification and processing before shipment.

Standard Order Processing Time: 1–3 business days.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Order processing includes:

Payment confirmation and order verification.
Product availability checks.
Quality inspection.
Packaging and shipment preparation.
Handover to the designated shipping carrier.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During major promotional events, peak shopping seasons, or periods of unusually high order volume, processing may take longer than usual.

If an unexpected issue significantly affects your order, we will make reasonable efforts to contact you using the email address provided at checkout.

Please note: Processing time is separate from shipping transit time. Estimated delivery periods begin once the order has been dispatched to the shipping carrier.

2. Estimated Shipping and Delivery Times

We work with international shipping and logistics partners to deliver orders to supported destinations.

Our standard estimated international shipping transit time is 14–21 business days after dispatch.

Estimated transit times for major destinations are outlined below.

Destination	Processing Time	Estimated Transit Time
United States	1–3 business days	14–21 business days
United Kingdom	1–3 business days	14–21 business days
Canada	1–3 business days	14–21 business days
Australia	1–3 business days	14–21 business days
Selected European countries	1–3 business days	14–21 business days
Other eligible destinations	1–3 business days	14–21 business days

These estimates apply only to destinations currently supported through our checkout system.

Estimated Total Delivery Time: 15–24 business days, including standard processing and transit.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

Actual delivery times may vary depending on:

Shipping destination and local delivery infrastructure.
Customs inspections and clearance procedures.
Weather conditions and natural disasters.
Carrier delays or transportation disruptions.
Public holidays and seasonal shipping demand.
Incorrect or incomplete delivery information.
Remote or difficult-to-access delivery locations.

If your shipment is significantly delayed, please contact support@beliadanac.com so we can investigate and provide assistance.

Nothing in this policy limits any statutory delivery rights or remedies available to consumers under applicable law.

3. Shipping Fees

Shipping fees are calculated automatically at checkout based on the destination and details of your order.

The shipping cost may depend on:

Destination country or region.
Number of items ordered.
Package weight and dimensions.
Available shipping methods.
Applicable carrier rates.

To view the shipping fee for your order:

Add your selected products to the shopping cart.
Proceed to checkout.
Enter your complete shipping address.
Review the available shipping method and shipping fee.
Confirm the final order total before submitting payment.

All applicable shipping charges collected by Beliadanac will be displayed during checkout before payment is completed.

We do not apply undisclosed shipping fees after an order has been placed.

Any free-shipping promotion, if available, will be clearly identified on the website or during checkout.

4. Countries and Regions We Ship To

Beliadanac offers international shipping to selected countries and regions supported by our logistics partners.

Depending on current carrier availability, eligible destinations may include:

The United States.
The United Kingdom.
Canada.
Australia.
Selected countries within Europe.
Other supported international destinations.

Shipping availability is determined by the destination options and shipping methods displayed at checkout.

We do not guarantee shipping to every country, territory, or address worldwide.

Certain destinations may be unavailable due to transportation limitations, customs restrictions, local regulations, carrier service limitations, or other logistical circumstances.

If your country or region cannot be selected at checkout, or no shipping method is available for your address, we are currently unable to accept delivery to that location.

For assistance with destination eligibility, please contact support@beliadanac.com before placing an order.

5. Order Confirmation and Shipment Tracking

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been processed and shipped, we will send a shipping confirmation email containing tracking information when tracking is supported by the carrier.

Tracking information is generally sent when the order is dispatched.

Tracking updates may take approximately 24–72 hours after dispatch to become visible in the carrier's tracking system.

You can track your shipment using the tracking number and tracking website provided in your shipping confirmation email.

Please allow sufficient time for the shipping carrier to scan and update your parcel information.

Tracking updates may not appear continuously while packages are in international transit or undergoing customs processing.

If your tracking information has not updated for an extended period, please contact support@beliadanac.com for assistance.

6. Customs Duties, Import Taxes, and VAT

International orders may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), or other government-imposed charges.

Taxes collected by Beliadanac, if applicable, will be shown during checkout.

Unless expressly stated otherwise at checkout, import duties, customs clearance charges, and taxes collected upon delivery are the responsibility of the recipient, subject to applicable law.

These charges are determined by the destination country's customs authorities and are separate from the product price and shipping fees collected by Beliadanac.

We do not control the amount of customs duties or taxes assessed by government authorities.

We recommend checking your country's import regulations before placing an international order.

If customs duties or taxes have been prepaid or included in your checkout total, this will be indicated during the purchasing process.

We will provide reasonable assistance with documentation or shipment information where necessary.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify:

Full recipient name.
Street address and building or apartment number.
City, state, or province.
Postal or ZIP code.
Country or region.
Valid contact telephone number, when required.

If you discover an error in your shipping address, please contact us immediately at support@beliadanac.com with your order number and the correct delivery information.

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been dispatched, address changes may not be possible.

If the carrier offers address correction or redirection services, additional charges may apply. Any such charges will be explained when applicable.

If a package is returned due to an incomplete or incorrect address supplied by the customer, our support team will contact you to discuss available reshipping or refund options.

Any additional reshipping fees will be disclosed before a new shipment is arranged.

We will not charge customers for delivery errors caused by incorrect information supplied by Beliadanac or our shipping partners.

8. Multiple Shipping Addresses

Each order may be shipped to one delivery address only.

If you wish to send products to multiple addresses, please place separate orders for each delivery destination.

Each order will be processed independently and may incur separate shipping charges, which will be displayed at checkout.

9. P.O. Boxes and APO/FPO Addresses

Delivery to P.O. boxes and military APO/FPO addresses may be available depending on the destination and shipping carrier.

Certain carriers or shipping methods may not support these addresses.

If a shipping method is available for your address during checkout, you may proceed with your order.

If you are unsure whether delivery is supported, please contact support@beliadanac.com before placing your order.

10. Shipping Delays

Although we aim to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur.

Potential causes include:

High international shipping volumes.
Customs inspections or clearance delays.
Severe weather and natural disasters.
Carrier transportation disruptions.
National or regional holidays.
Local delivery restrictions.
Unexpected logistical interruptions.

If your package is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will review the tracking information and, where necessary, contact the shipping provider to investigate.

If an order cannot be delivered within a legally required or otherwise agreed period, we will provide the appropriate cancellation, refund, replacement, or other remedy in accordance with applicable consumer protection laws.

11. Lost, Missing, or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Verify the delivery address provided with your order.
Check your mailbox, porch, building reception, or other usual delivery locations.
Ask household members or building staff whether they accepted the package.
Contact the local shipping carrier for delivery information.
Email support@beliadanac.com if the package remains missing.

Please include your order number, tracking number, and a description of the issue.

We will review the available delivery information and work with the carrier to investigate.

If a shipment is confirmed lost in transit, we will offer